Best 4 SAP - SAP Maintenance and Support in Pune
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SAP Maintenance and Support


As a leading SAP Services provider, SAP Support Services at Iteanz Technologies is distributed across all verticals Support and Maintenance Services from Annual Maintenance Contract to Basis Administration support.

SAP Support Portfolio:

these services can be availed by the below given Work Models.

Support Model:

On-Site: A complete team of Consultants from Functional to Technical and Basis will work from customer ERP/ Application maintenance Office to ensure that day-to-day Business Processes are executed smoothly using implemented SAP Systems. A basic Service Level Agreement (SLA) will be in place to adhere Support Desk operation and Business functioning without any system/ application issues.

Off-Shore: A team of Consultants from Functional to Technical and Basis will work from Iteanz Technologies Office and assist customer to run their day-to-day Business Operations effectively. A basic SLA will be in place to adhere Support Desk operation and Business functioning without any system/ application issues.

Ticket Based: Basically it is a ‘Support on Demand’ model. Whenever there is a need for a Support, a team of Consultants specific to the Module/ Area will work towards rectifications as per the Agreed SLA. Most of the time its executed from Off-Shore and Consultants will only be available on-site on critical needs like go-live/ escalations.

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