As a leading SAP Services provider, SAP Support Services at Iteanz Technologies is distributed across all verticals Support and Maintenance Services from Annual Maintenance Contract to Basis Administration support.
these services can be availed by the below given Work Models.
On-Site: A complete team of Consultants from Functional to Technical and Basis will work from customer ERP/ Application maintenance Office to ensure that day-to-day Business Processes are executed smoothly using implemented SAP Systems. A basic Service Level Agreement (SLA) will be in place to adhere Support Desk operation and Business functioning without any system/ application issues.
Off-Shore: A team of Consultants from Functional to Technical and Basis will work from Iteanz Technologies Office and assist customer to run their day-to-day Business Operations effectively. A basic SLA will be in place to adhere Support Desk operation and Business functioning without any system/ application issues.
Ticket Based: Basically it is a ‘Support on Demand’ model. Whenever there is a need for a Support, a team of Consultants specific to the Module/ Area will work towards rectifications as per the Agreed SLA. Most of the time its executed from Off-Shore and Consultants will only be available on-site on critical needs like go-live/ escalations.
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